Returns and Exchanges

United States
If you’re not completely satisfied with your Zeta purchase, you can return it to us within 15 days of the order date for a full refund. Once the product has been received and validated, the transaction will be refunded. Funds may take up to 5 business days to appear in your account, depending on your bank.

•   Merchandise must not be worn, altered, or washed.

•   Merchandise must have all tags attached and be returned in original packaging.

•   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

•   Final Sale items may not be returned.

Please contact The Customer Service Team via email (info@modazeta.com) and we will be happy to provide a return label.

 

International
If you’re not completely satisfied with your Zeta purchase, please return it to us within 15 days of the order date for a full refund. Items can be shipped to or dropped off at our Bogota or Miami locations, whichever is easiest for you. You are responsible for the return shipping costs. Once the product has been received and validated, the transaction will be refunded. Funds may take up to 5 business days to appear in your account, depending on your bank.

•   Merchandise must not be worn, altered, or washed.

•   Merchandise must have all tags attached and be returned in original packaging.

•   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

•   Final Sale items may not be returned.

Please contact our Customer Service Team by emailing info@modazeta.com if you have any further questions.